Disclaimer: These are my notes on the Harvard Business Review Podcast: Challenging the Boss. #1: Boss gives cruel, unhelpful feedback. Situation: The boss forgets updates and criticizes. It leaves the team frustrated and demoralized. The team also feels micromanaged and a feeling of failure. Solution #1: After a meeting, write an email recap: Boss, you’ve specified, we are handling…

In 2016, I consulted on a UX research project for Hello Bar. I helped Hello Bar understand the motivations and needs of its users through the Jobs to be Done framework from Clayton Christensen, a Professor at Harvard Business School. What is Hello Bar? Hello Bar is a free optimization tool for websites. It…

Fifteen years ago, when I met you, I wanted more than anything to live in the city. You could get lost in any neighborhood, walk for hours, and come home happy. Old Victorians lined the streets. The parks. The views. The alleys of Little Italy led you to the bookshelves…

What should I do with my life? — Whether you’re exploring what you want to do next or you know the dream role or dream company you want to be a part of, this article is structured to give you practical steps towards designing your career. 1. Career ≠ job for life “Job for life” used to mean you would graduate from college and…

Want an immaculate-looking website? Start with web typography, the secret to a successful website. — Do you ever feel overwhelmed by the thought of designing a website? With over 2,000 font families available, the possibilities are boundless. For some people, your imagination might soar as high as Mount Everest. For others, you might feel so paralyzed by the options, and you’d rather binge-watch a season…

1. Consider the pen you sketch with. It should be a pen or pencil that takes a little effort to sketch out lines with precision. Your ideas are much faster than your hand. You do not want to weigh down your hand with a crappy pen. A dull, thick pen is too slow and clunky. Go to…

A UX design portfolio can help you get your foot in the door. A portfolio can land an interview for you. So, what is the best way to build a UX design portfolio? Create a website with Squarespace or Wordpress. The best way to build a UX design portfolio is to build a website through Squarespace, Webflow…

A case-study on how I applied Lean UX for Duolingo — Duolingo has amassed a cult of 12 million app users who learn Spanish, French, German, Italian and Portuguese for free. However, according to CNET critic Jaymar Cabebe, “The app makes you log out and log back in to switch, which is less convenient for couples or even families who share…

A guerrilla usability test on AmazonFresh’s web platform — Online grocery shopping is a lucrative business. According to Bloomberg Businessweek, grocery shopping is a $500 billion industry. Right now 3.3% (or about $16.5B) of that is online, and expanding. Little wonder then that the space is a heated battleground for businesses to compete for consumers. Amazon’s AmazonFresh, Instacart, FreshDirect…