3 Ways AmazonFresh Can Improve Its User Experience

A guerrilla usability test on AmazonFresh’s web platform

Jessica Tiao
UX Collective
Published in
6 min readJun 8, 2014

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Online grocery shopping is a lucrative business. According to Bloomberg Businessweek, grocery shopping is a $500 billion industry. Right now 3.3% (or about $16.5B) of that is online, and expanding. Little wonder then that the space is a heated battleground for businesses to compete…

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Sr. Product Designer @Twilio. Past lives: Crazy Egg, Kissmetrics, Tradecraft. Puppy and llama fanatic. Star-gazer. @JessicaTiao, www.jessicatiao.com